In a recent FMI article on upgrading equipment at aging supermarkets and how grocery stores are adjusting to increased online ordering, Tony Welter briefly shared insights on how the grocery industry is evolving. Welter, a principal and the grocery practice director at Henderson Engineers, works closely with the nation’s top grocery chains, many of whom experienced major shifts in their business operations due to COVID-19.

Welter pinpointed that the industry’s increased focus on ecommerce was well underway before the pandemic. The health crisis just expedited it.

“The physical grocery store will remain a constant, as most retailers want both a physical and ecommerce presence to serve their customers,” he explained. “Many of the physical stores are aging, so we’re seeing a lot of work in updating spaces, as well as adding room to meet retailers’ ecommerce goals.”

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