Henderson believes cultivating strong client relationships are the foundation of delivering exceptional results. We prioritize meaningful connections because we understand that our success is built on the strength of our people. Our commitment is clear: to build a better world through trust, collaboration, and excellence.

DON’T TAKE OUR WORD FOR IT

Our team is dedicated to ensuring your needs are met with expertise and empathy. We prioritize open communication and are committed to addressing your concerns. Our goal is to foster strong relationships, making your journey with us smooth and enjoyable every step of the way.

Henderson is the best in the biz! Drawings are thorough, communication and project management are stellar. Employees are friendly and great to work with.

ABBY SLYWKA
Atmosphere Design Group

The engineers with Henderson are professional, prompt, and responsive. They are team players both on projects and finding new work. Always a pleasure to work with!

NANCIE CONSTANDSE
HKS | Architects & Designers

Henderson Engineers continues to meet and exceed my expectations on difficult and complex sports projects for clients.

JIM SWORDS
Populous

I appreciate the partnership with Henderson and the value they place on team success knowing that it equates to a better project and client outcome.

DARCEY SCHUMACHER
Wallace Design Collective

Cartier
Entrance to private room of Cartier, luxury brand store.
Atlanta Laboratory Relocation – Food & Drug Administration
Rendering of the exterior of FDA laboratory building
Gillette Stadium North End Zone Renovation
Photo of the north endzone for Gillette Stadium in Foxboro
Henrion Hall Renovation – Wichita State University
Photo of students in the ceramics hall

INSIGHTS FOR BETTER EXPERIENCES

Key statistics that highlight our commitment to exceptional client experiences and how we continuously strive to exceed your expectations.

Recommend iconWith a Net Promoter Score (NPS) of 50, our clients consistently express their satisfaction by recommending Henderson Companies to others.

Repeat customer icon90% of our projects at Henderson Companies are from repeat clients, showcasing their trust in our work.

Client satisfaction icon4.5 out of 5 clients are satisfied with the services by Henderson Companies, reflecting our commitment to quality.

OUR PROMISE TO YOU

At Henderson Companies, you can expect partners you trust to deliver creative, thoughtful solutions that help bring your vision to life. We are committed to building relationships in which you feel heard, valued, and proud of what we accomplish together.

Henderson employee at a conference with a client

1. PARTNER YOU TRUST

We are the partner you can trust on your most complex projects. We are on your team throughout the life of the project and beyond. We’ll be by your side through the ups and downs.

Jon Jensen with a panel for designing for sustainable buildings

2. CREATIVE, THOUGHTFUL SOLUTIONS

We pursue innovative solutions that align with your unique challenges and goals. We thoughtfully balance your needs with those of the environment and society at-large. Projects are not “one-size-fits-all,” and neither is our approach. We are a place where rules meet imagination.

Engineer and client looking at engineering plans together

3. BRING YOUR VISION TO LIFE

Our why is helping you achieve your why. No matter the project type, we’re aligned with your mission. We partner with you every step of the way to provide results that meet your expectations.

Engineers at a frisbee golf event with clients

4. BUILDING RELATIONSHIPS

The relationships we build and maintain are the foundation of our people-first culture. We’re willing to get personal to build trust and develop strong relationships. It’s everyone’s responsibility to provide an exceptional client experience, both inside and outside our walls.

Female engineers meeting with clients at an event

5. HEARD, VALUED, AND PROUD

We ask the right questions, so you feel your voice is heard. Your unique insights and perspectives are a critical part of our process. We want you to walk away proud of the end result the work that was done throughout the project, and our ongoing relationship.

CLIENT EXPERIENCE INSIGHTS

We’re a team of dedicated professionals committed to exceptional service and client satisfaction. Explore our insights and resources to discover how we elevate the client experience, turning vision into reality and ensuring every step of our journey together is seamless and rewarding.

Thought Leadership
Building Connection and Elevating Experiences at SoFi Stadium
Building Connection and Elevating Experiences at SoFi Stadium
Thought Leadership
Henderson's Commitment to Excellence
Henderson's Commitment to Excellence
Thought Leadership
Client Experience at Henderson
Client Experience at Henderson

VIEW MORE CLIENT EXPERIENCE THOUGHT LEADERSHIP

Barry Sutherland

Client Experience Director

Connect

WE’RE HERE FOR YOU

Your experience matters to us. Whether you have questions, concerns, or feedback, our team is ready to assist you. Reach out anytime, we’re always here to help.

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